It is our great pleasure to have you as our customer. We shall at all times strive to ensure that you have good quality products at good prices. As an institution that empowers and supports young entrepreneurs living with disabilities, it is greatly important that customers have an unforgetable experience when purchasing products through us.
Despite our commitment to good quality goods at a good price, it may happen that you may not be happy with with a product, if for instance, it is defective, broken, cracked, oversized etc.
In the event that you receive from us an unsatisfactory product, please be aware that you are entitled to return it for repairs, exchange or refund within thirty (30) days.
In case of a manufacturing fault or the goods are defective, our customers are allowed to return the goods within six months.
It is important to note the following:
- A customer who wants to return goods must provide proof of purchase from us;
- The goods must not have been used for their intended purpose; and
- The goods must be returned in their original condition and packaging.